A little help?

Questions, feedback, or a moment that didn’t go as planned?

Make it easy to help you.

Tell us your iPhone model, iOS version, and what happened. A screenshot can help, but please leave out private photos and payment details.

Can’t find your purchase?

Use Restore purchases on the pass screen with the Apple Account you used to buy the pass. A restored time-limited pass keeps its original expiry time.

Need a refund?

Apple handles App Store payments and refund requests. Visit reportaproblem.apple.com.

Having trouble with an invitation?

Ask your friend for a current code and enter it on the last introduction screen before finishing setup. Invitations need an internet connection and a physical iPhone. A code cannot be entered again after the invitation opportunity closes.